case study

Concierge EOR Payrolling for One of the Largest Public Accounting Firms in the World

A global leader in advisory services sought a payrolling partner to improve onboarding for its contingent workforce. With a proprietary talent marketplace in place, they aimed to streamline operations and support supplier diversity while maintaining a top-tier candidate experience.

the challenge

A global leader in assurance, tax, transaction, and advisory services utilizes a large contingent workforce, including executive-level advisors, marketing and IT consultants, project managers, and customer service representatives. The company leverages a sophisticated internal direct sourcing recruitment approach using its proprietary talent marketplace technology to match contract workers with consulting roles.

While the recruitment strategy ensured access to a pool of high-quality candidates, it was important to the company’s recruitment team to ensure the selected candidates had a best-in-class onboarding and employment experience with external partners to maintain its reputation as an employer of choice in the market. To that end, the company sought a new payrolling partner that could offer a high-quality experience with streamlined operations while supporting their corporate initiative of treating supplier diversity as a social and business priority.

Case Study: Concierge EOR Payrolling for One of the Largest Public Accounting Firms in the World

Industry: Professional Services

Service(s) Offered: EOR Payrolling

the solution

After a thorough, competitive sourcing exercise, the accounting firm determined that Atrium well suited to meet their needs and the partnership began early in 2020, with Atrium providing payrolling services for the company’s internal consultants. By the end of 2020, the partnership expanded its scope with Atrium being entrusted to employ consultants engaged in projects for external organizations.

Through a concierge model supported by a dedicated team, Atrium supports the company with the complex requirements of the company’s diverse Contingent Workforce population. Atrium strategically engages with the company’s recruiters, Hiring Managers, and consultants, while providing high-touch support and operating as an extension of the company’s brand. Additionally, as a woman-owned and WBENC-certified firm, Atrium enables the company to achieve its Tier 1 Supplier Diversity spend goals.

Services Included:
  • Hiring and Onboarding
  • Payroll Administration
  • Assignment Management
  • Ongoing Compliance

the results

Throughout the partnership, key executive stakeholders at the firm have appreciated that Atrium EOR payrolling solutions demonstrate a proactive and attentive approach, surpassing expectations for anticipated support levels. The quality of service provided by Atrium is evident in the company’s increased utilization of services with additional groups and is further reflected in the consistent year-over-year growth in overall expenditure and the achievement of program key performance indicators (KPIs).

total spend

376% increase in spend

(2020-2021)

51% increase in spend

(2021-2022)

support metrics

Hours billed:

30% increase

(2021-2022)

Timesheets processed:

38% increase

(2021-2022)

Unique consultants:

15% increase

(2021-2022)

response time

70%

of emails addressed in under two hours (Ideal response time), despite a dramatic growth in correspondence volume

In 2022, Atrium introduced a white glove onboarding process specifically tailored for retired partners, a highly visible and valued subset of the company’s population, who sometimes return to the company to support business continuity following their retirement.

employer of record (eor) payrolling from atrium

At Atrium, we provide global EOR Payrolling services that are anything but transactional. Our approach is based on a concierge model that prioritizes exceptional service led by experienced leaders. We assist organizations of all sizes to efficiently hire temporary workers in the U.S., Canada (British Columbia and Ontario), & EMEA. Whether you need assistance hiring 5, 50, or 500 people, our solutions are tailored to meet your business needs and can scale as your business grows.

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​*The information provided on this fact sheet does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available here are for general informational purposes only.

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